Epson Scanner is Not Working on Windows

Stephan Pringle Tuesday, August 18, 2020

When an Epson Scanner is not working on Windows, it is usually the driver needed for the hardware to operate properly. To solve it, you will do the following.

Returning Functionality
* Save then close all your open documents.
* Log out of the account.
* Log into an account in the local administrator group.
* Uninstall the scanner from the Control Panel.
* Uninstall the Epson Document Capture Pro.
* Restart the computer.
* Log back into the account used for the uninstall.
* Install the suite for the Epson Scanner
* Test scanning (see note) from the Control Panel
* Test scanning from the Epson Document Capture Pro.

Note: Not all printers support scanning from the Control Panel and will throw up a “You need a WIA driver to use this device” so hence the capture software. If not included, then you will need Adobe Acrobat Pro since it can scan to PDF for easy sharing.

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Stephan Pringle

Technology Support Specialist at Sipylus
About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.
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Stephan Pringle

About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.

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