Error Codes for Xerox Copiers

These are a few error codes for Xerox copiers. They will be handy for troubleshooting the hardware.

01 Codes01-300
Door open

01-305
Left door open

01A
Ground door

01B
0 volt distribution

01C
AC power

01D
3.3 volt problem

01E
5 volt problem

01F
12 volt problem

01G
24 volt problem

O1H
Short circuit

O1J
Power and LVPS problem

01-510
Door open

01-512
Left side door

02 Codes02-309
UI control or touch screen

02-320, 380
UI communication

02-390, 391, 704
UI software

02-530
UI local interface

02-531
UI in degraded mode

02-532
UI software

02-533, 534, 535, 536, 540, 550
Machine did not stabilize

02-560
Toner cartridge reorder problem

02-705
UI error

02-706
UI software

02-707, 709, 715
UI error

03 Codes03-300, 306
Image processor to copier error

03-315
Image processor

03-310, 317
Image processor to UI error

03-322, 323, 324
Image processor to DADH

03-325
Image processor

03-330
Image processor to scanner

03-331
Image processor to network controller

03-336, 338
Fax problem

03-340
Image processor to network controller

03-347, 348, 349
Image processor

03-350, 351, 354
Tray 1 or 2

03-355
Image processor

03-359
HCF error

03-360
Output device

03-365
Copier bus failure

03-370
Image processor to copier

03-371, 372
Fuser and Xerographics CRUM

03-374
Power off error

03-395, 396
Copier board

03-397
Main motor

03-400
Image processor

03-401, 403
Fax problem

03-407
HCF

03-408, 410
Output device

03-411
Image processor

03-412
Foreign device board

03-416
Image processor to network controller

03-417
Incompatible fax software

03-418
Copier to output device

03-419
Incompatible software

03-423, 424, 433, 434
Print command late

03-461
Image processor to copier

03-462
Image processor to scanner

03-480
24 volt copier problem

03-500
24 volt copier problem

03-501
Network controller MIB object problem

03-502
Unsupported cards

03-503
Fax card problem

03-504
Network controller

03-506
Report printed

03-510
Image processor/video complete problem

03-520
Power off failure

03-521
Image processor

03-525
Software NVM up-grade re-initialization

03-526
Software up grade configuration reset

03-538
Recovering

03-540
Communication problem

03-541
Image processing problem

03-542
Image processing/DADH problem

03-543
CCD

03-544
Image processing network controller

03-545
Finisher

03-547
FRU

03-548
XRU

03-549
Microprocessor

03-551
Fax

03-552
HCF

03-554
Initializing

03-556
Recovering

03-558
3rd party accessory not enabled

03-559
Non-held jobs

03-560
Laser on at wrong time

03-561
Clock

03-562
ASIC/PC

03-563
Rotation memory

03-570
Job too large for output tray

03-575
Main motor

03-576
Cycle without print

03-580, 581
Speed mismatch

03-700
Power on/off problem

03-770
Software reset

03-777
Power loss

03-780, 785, 790
Power on/off problem

03-805
Image processor to copier

03-821, 822, 831, 832
Print command late

03-852, 853
Copier board

03-870
Image processor to copier

03A
Image processor fan

03B
Mark service unavailable

04 Codes04A
Main motor or drum motor
05 Codes05-300
DADH open

05-305
DADH top cover open

05-310
Original to short

05-330, 331
DADH feed sensor

05-335
DADH takeaway sensor

05-540
DADH registration sensor

05-345, 346
DADH exit sensor

05-350, 352
DADH CVT sensor

05A
DADH Miscellaneous

05B
DADH original present sensor

05C
DADH original size sensor

05D
DADH motor

05E
DADH clutch

05F
DADH originals damaged

05-502
Documents on DADH

05-503
Reload originals

05-504
Wrong size original

05-507
Job deleted

05-520 – 525
Original left over

05-526 – 534
Original in wrong place

05-535
DADH cover

05-536
Open DADH

05-537
DADH empty

05-538
DADH unavailable

05-540
DADH feed CRU

05-542
DADH transport problem

05-546
DADH prefeed

05-547
DADH feed head near end

05-548
DADH feed head finished

05-560
Wrong size original

05-586
Network controller software incompatible with image processor

05-587
Fax software incompatible

05-588
Finisher software incompatible

06 Codes06-020
ROS (Laser) motor

06-340
ROS laser failure

06-350
ROS laser not controlled properly

06-520
Laser motor failed

06-530
Laser system failed

06-540
Laser not controlled

07 Codes07-301
Tray 1 open

07-302
Tray 2 open

07-303
Tray 3 open

07-304
Tray 4 open

07-355
Tray 3 elevator lift problem

07-360
Tray 4 elevator lift problem

07A
Tray 1 and 2 false paper level

07B
Tray 3 and 4 false paper level

07C
Bypass error

07E
Tray 3 and 4 empty

07F
Tray out of service

07-501 through 540
Various tray problems; no paper, out of position, tray open, etc.

07-541, 542
Tray 1 or 2 out of service

07-543
Tray 3 up sensor

07-544
Tray 4 up sensor

07-550, 560
Tray 3 or 4 lifting

07-570 through 575
First sheet paper stock mismatch for various trays

08 Codes08-100
Wait sensor

08-101, 111
Tray 1 jam

08-102, 112
Tray 2 jam

08-103, 113
Tray 3 jam

08-104, 114
Tray 4 jam

08-106
Tray 1 jam

08-107
Tray 3 jam

08-108
Tray 4 jam

08-150
Registration jam

08-155, 156
Bypass registration jam

08-160, 161
Duplex jam

08-171
Time out

08-174
Missing prerelease sheet

08-181
Simplex inverted time out

08-182
Duplex time out

08-190
Jam clear initialization

08-550
Wait sensor

08-551 through 555
Paper jam in machine

08-556
Duplex jam

08-557
Registration/ bypass jam

08-561, 562, 563, 564, 565, 566
Various paper feed jam

08-580
Paper in machine

08-590
Unexpected time-out

09 Codes09-060
HVT

09-310
Low toner sensor

09-350
Erase lamp

09-360,361, 362, 363
Toner concentration sensor

09-365
Relative humidity sensor

09-370
Developer temperature sensor

09-375
Ambient temperature sensor

09-380
Waste toner door switch

09-390
Low toner sensor

09-399
Incompatible xerographic module

09A
Photoreceptor motor

09B
Waste toner full sensor

09C
Photoreceptor fan

09-546
Replenisher sump being filled

09-550
Erase lamp failure

09-560
HVPS

09-570
Xerographic module CRUM authorization

09-584
Xerographic module near end

09-585
Xerographic module at end of life

09-586
Xerographic module problem

09-587, 588, 589
Xerographic module wrong

09-590
Ozone filter near end

09-591
Replace ozone filter

09-592
Replenisher sump not full (Toner level sensor)

09-593
Toner feed problem

09-594
Waste toner bottle

09-595
Waste toner bottle

09-596
Waste bottle door

09-597
Toner density problem

09-598
Toner control sensor problem

09-599
Toner near empty

10 Codes10-101, 102, 103
Fuser switch

10-107, 108, 109, 110
Fuser switch

10-120, 121, 126
Fuser exit sensor

10-315, 320, 321
Fuser over temperature

10-322
Fuser low temperature

10-323
Fuser over temperature

10-324, 325, 330
Fuser low temperature

10-340, 350, 360
Fuser over temperature

10-370
Fuser low temperature

10-380
Fuser over temperature

10-399
Fuser authorization failure

10A
Fuser web motor

10-505
Warm-up

10-507 through 516
Paper jam in fuser and exit

10-520
Replace fuser module

10-521
Fuser near end (10k remaining)

10-523
Fuser failure

10-530, 531, 532, 533
Wrong fuser

10-540
Fuser temperature problem

10-545
Fuser warm-up problem

10-550
Fuser hardware problem

10-555
Fuser software

10-570
FRU CRUM authorization problem

11 Codes11-005, 110, 11-006-110
Front tamper motor

11-007-110, 11-008-110
Rear tamper motor

11-024-110, 11-025-110
Paddle roll failure

11-030-110
Stacker tray problem

11-043-110
Hole punch problem

11-050-110
Staple head problem

11-053-110
Staple head movement

11-100-110
LCSS late paper entry

11-110-110
Sheet late to hole punch

11-130-110, 11-132-110
Paper exit top tray problem

11-140-110, 11-142-110
Paper late to stacker

11-300-110, 11-302-110, 11-303-110
Interlock

11-310-110, 11-311-110
Front tamper motor

11-312-110, 11-313-110, 11-319-110
Rear tamper motor

11-320-110, 11-322-110
Ejector movement

11-334-110, 11-335-110, 11-336-110
Stacker tray movement

11-350-110
Hole punch problem

11-360-110
Staple head

11-364-110
Stapler problem

11-370-110
Staple head movement

11A-110
Office stapling error

11B-110
Stack tray overload

11C-110
Initialization error

11D-110
LCSS power distribution

11E-110
LCSS to machine communication problem

11F-110
LCSS board dipswitch settings

11G-110
LCSS board

11H-110
LCSS copy damage

11J-110
Stapled and non-stapled sets not register properly

11K-110
LCSS poor stocking

11-500
Finisher not latched

11-501
Finisher gate

11-502
Finisher top cover

11-503
Finisher front door

11-510 through 523
Paper in finisher

11-538
Stapling

11-540
Punch sensor

11-545
Staples low

11-546
Staples empty

11-549
Empty chad bin (FL elections)

11-550, 551
Punch out of service

11-552, 553
Stapler out of service

11-554
Out of staples

11-555
Stapler out of service

11-564
Bin 0 out of service

11-565
Bin 1 out of service

11-570, 572
OCT

11-901, 902
Tamper or bin 1 compiler eject or stapler error

11-903
Compiler carriage or stapler

11-904
Tamper or paddle roll, compiler or stapler

11-905
Bin 1 offset motor

11-908
Punch head motor

11-909
Punch head motor

11-910
Staple head 1 motor

11-912
Staple unit 1 does not move

11-914
Rear tamper away home sensor

11-914
Rear tamper away home sensor

12 Codes12-301
Offset catch tray

12-530
Offset exit tray

14 Codes14-110
Scan home sensor

14-310
CCD

14-508
Scan error

14-560
Scan calibrating

14-561
NVM values out of range

14-562
Scan not ready

14-563
Scan error

14-564
Scan needs resume command

14-565
Document too large

14-566
CCD cannot figure out original

14-703, 704, 705, 706
Failure to calibrate scanner

14-710
NVM scan value out of range

14-712, 714, 716, 718
Failure to calibrate scanner

14-720
Scan length out of range

14-730
Scan application card problem

14A
Scan document size error

14B
Exposure lamp

16 Codes16A
Network controller

16-501 through 599
Network, USB, and fax problem

19 Codes19-401, 402, 403
Image processor out of memory

19-404
Image processor video compressor time-out

19-406
Image processor loop back DVMA time-out

19-407, 408
Image processor middle function DVMA time-out

19-409
Image processor video job integrity fault

19-502 through 514
Memory problem

22 Codes22-300
System error; AHA end of record

22-306 through 315
System error

22-316
Non existent capability system error

22-400, 401, 402, 403
Option installed problem

22-404, 405, 406
Option installed problem

22-407
Embedded fax problem

22-410 through 416
Option removed problem

22-417, 419, 421
Embedded fax problem

22-501
Print recovery

22-504
No correct tray

22-511
Wrong media

22-512
Trays disabled for auto select

22-513
Job held; inadequate resources

22-552
Option mismatch

22-553
Service option

22-554
Serviced option removed

22-556
Service option removal failure

22-557
Annotation number

22-801, 814
System error

22-819, 831 through 837
Time-out system error

0F CodesOF1
Noise

OF1
UI touch screen

OF3
Machine dead

OF4
Status codes in numerical order

OF4a
Status codes in numerical order

OF4b
Status messages in alphabetical order

OF5
Boot-up failure

OF6
Ozone/air systems problem

OF7
Copier board diagnostics problem

OF8
Bypass

OF9
False fuser end of life

OF10
Intermittent (No description)

OF11
Waste toner contamination

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Stephan Pringle

Technology Support Specialist at Sipylus
About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.
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  • - Thursday, February 27, 2025
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Stephan Pringle

About The Author: Stephan Pringle is an Information Technology Support Specialist. He covers hardware and software and provides tips for you to troubleshoot and repair issues on your own. In his spare time, he writes articles about the State of New York on his Hackintosh and HackBook and that has helped him to become the top contributor of the New York City section of Yahoo! Answers.